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Frequently Asked Questions

Where do you deliver?
We deliver to Metro Manila and Rizal.

How long can I expect my order?
We offer SAME DAY delivery for orders placed until 3pm, Monday-Friday. Orders placed after 3pm will be delivered the next business day.

What payment methods are accepted?
We accept Gcash, Bank Transfers, and all major credit cards.

How do I avail of free shipping?
We offer FREE SHIPPING for orders above P3500 with code FREESHIP. Applicable to Metro Manila and Rizal only.

How much is shipping fee?
Our standard fixed shipping fee is P190. Applicable to Metro Manila and Rizal only.

Can I pick up my order instead?
For pick-ups, you may call the One World Deli Concierge at 09274780868 or 09692247658

What is your Returns and Refund policy?
Returns for damaged or defective products are allowed up to 7 days upon receipt of order.

For fresh goods:
Returns are allowed due to spoiled items within 24 hours only.

Item/s for refund should be returned, regardless if it is cooked or not, and will be subject to investigation. Shipping/pick up of returned product will be free of charge. Product will be exchanged to the same item as purchased. In the event that the product is out of stock in the store, we will issue to customer a full refund within 48 hours

Can I change or cancel my order?
Cancellation is allowed as long as your order has not yet shipped.

Do you accept bulk or wholesale orders?
Yes, we accept bulk/wholesale orders. You may call the One World Deli Concierge at 09178040821.

How do I contact you?
You may contact us at ecommerce@oneworlddeli.com or call the One World Deli Concierge 09178040821.